Contact

service support服務(wù)支持

Pre-sales service: 

1). Warm reception and considerate service to customers' calls, letters and visits, serious answer to customers' technical problems and help solve; 

2) Provide design schemes and consulting services for customers, and recommend products that customers actually need. 

3). When customers have requirements, technical personnel can be sent to the engineering construction site to assist in the investigation, so that the selection of water pump is more jq. 

2. In-sale services: 1) Provide technical support for users, cooperate with users to select models and provide reasonable solutions. 

2) Your company can invite relevant technical personnel to the company for product supervision and inspection, and our company can also provide detailed information about the products, including all kinds of product data and product structure and working diagram. 3) Guarantee timely delivery to the place specified in the contract according to the delivery date stipulated in the contract.

3. After-sales service: In order to cooperate with customers to further do after-sales repair, maintenance and other service work, the company hereby solemnly promises to customers: 1). The performance of the products are in line with the national standards and the relevant standards for superior products. 

2) After the arrival of products, in the process of customer acceptance, if there is any discrepancy with the contract requirements, the Company will reply and deal with it within 8 hours after receiving the notice from customers. 

3) All products sold by the company shall be provided with "three guarantees" service. Technical guidance may be provided free of charge upon request. The company has a special service agency, responsible for repair and quality related services, and service 7X24* at any time to provide, when receiving repair and quality complaint information, within 12 hours to give a reply to deal with, such as the need for on-site service, according to the actual situation within 24 hours to arrive at the scene, and to ensure customer satisfaction. 4) Under the correct installation and use conditions, after the equipment is put into operation, the company will be responsible for the quality of our products if it is confirmed to be the reason. 

5) Outside the warranty period, the Company still guarantees to provide customer service and technical services. The Company will reply within 24 hours upon receipt of the notice and provide relevant services; 

6) The company's after-sales processing time: 12 hours in the city, 24 hours outside the city, 48 hours across the province, according to traffic conditions about 72 hours. Overseas telephone negotiation. 

7). If you have any need, please dial the company's free service customer service at +86-511-88081887 or +86-13016807879 or come to the company for help. 

1. During the warranty period, users will enjoy the "three guarantees" service, lifetime service. 

2. Water pump during the warranty period, if the quality failure occurs, with fp disassembly resulting in damage or use of non-original parts of the company, resulting in damage, water shortage operation, corrosion, foreign body intrusion, the damage caused by the stuck, will lose the rights and interests of free maintenance.

一、質(zhì)量售后:
1.售前服務(wù):
1).對顧客的來(lái)電、來(lái)函、來(lái)訪(fǎng)熱情接待、周到服務(wù),對顧客提出的技術(shù)問(wèn)題認真解答協(xié)助解決;
2).為客戶(hù)提供設計方案與咨詢(xún)服務(wù),推薦客戶(hù)實(shí)際需要的產(chǎn)品。
3).當顧客有要求時(shí),可派出技術(shù)人員到工程施工現場(chǎng)協(xié)助勘察,使得水泵的選型更加jq。


2.售中服務(wù):
1).為用戶(hù)提供技術(shù)支持,配合用戶(hù)選型,提供合理的方案。
2).貴公司可以邀請有關(guān)技術(shù)人員來(lái)公司進(jìn)行產(chǎn)品監造和檢驗,同時(shí)我公司還可以提供有關(guān)產(chǎn)品的詳細資料,包括產(chǎn)品各類(lèi)數據及產(chǎn)品的結構圖和工作原理圖。
3).保證按照合同規定的交貨期為您及時(shí)送貨,到合同指定地點(diǎn)。


3.售后服務(wù):
為配合顧客進(jìn)一步做好產(chǎn)品售后維修、保養等服務(wù)性工作,公司在此向顧客鄭重承諾:
1).提供的產(chǎn)品的各項性能均符合國家標準及有關(guān)優(yōu)等品的規定標準。
2).產(chǎn)品到貨后,顧客驗收過(guò)程中,如出現與合同要求之際不符情況,本公司接到顧客通知后8小時(shí)內做出答復、處理。
3).對本公司銷(xiāo)售產(chǎn)品全部實(shí)行“三包”服務(wù)。根據要求,亦可免費給予技術(shù)指導。本公司設有專(zhuān)門(mén)服務(wù)機構,負責報修及質(zhì)量相關(guān)服務(wù),且服務(wù)7X24*隨時(shí)提供,當接到報修及質(zhì)量投訴信息后,在12小時(shí)內給予答復處理,如需要現場(chǎng)服務(wù),根據實(shí)際情況一般24小時(shí)內趕到現場(chǎng),并確保顧客滿(mǎn)意。
4).在正確安裝、使用條件下,設備投入運行后,出現種類(lèi)質(zhì)量問(wèn)題,如經(jīng)確認是本公司產(chǎn)品質(zhì)量原因,本公司將負責到底。
5).質(zhì)保期外,本公司仍保證做好顧客的服務(wù)工作,需本公司提供技術(shù)服務(wù)。本公司將在接獲通知后24小時(shí)內給予答復,并提供相關(guān)服務(wù);
6).公司售后處理時(shí)間:城市內十二小時(shí),市外二十四小時(shí)、跨省四十八小時(shí)、據交通情況七十二小時(shí)左右。國外電話(huà)洽談。
7).如有任何需要,請撥公司免費服務(wù)客服+86-511-88081887 或+86-13016807879或至公司進(jìn)行解決。


二、保修條例: 
1.在質(zhì)保期內,用戶(hù)將享受“三包”服務(wù),終身服務(wù)。 
2.水泵在保修期間,若發(fā)生質(zhì)量故障,憑fp拆卸導致?lián)p壞或使用非本公司原裝配件,造成損壞者、缺水運轉、腐蝕、異物侵入,卡死而造成的損壞者,將損失免費維修之權益。 

  

 訂貨須知/ordering instruction 

1.Customers can choose the equipment model by themselves according to the product sample data provided by our company, and the supporting equipment is supplied by our company.

2. If you need our company to select the equipment model, please provide detailed engineering parameters and contact us by fax or QQ.

3. If customers have special requirements, our company will design and supply products according to customers' requirements.

4. The company can provide customers with supporting products and supporting services.

5. Please contact the company's customer service staff for other product services, support and service commitment.

Mobile phone contact (WeChat same number) 13016807879

Online QQ453484812

1. 顧客可以根據我公司提供的產(chǎn)品樣本資料,自行選擇設備型號,公司配套供應。

2. 如需要本公司代選設備型號,請提供詳細的工程參數,并傳真或QQ聯(lián)系至我公司。                                            

3. 顧客如有特殊要求,本公司將按顧客的要求進(jìn)行設計和供貨。

4. 本公司可以為顧客提供配套產(chǎn)品及配套服務(wù)。

5. 其他產(chǎn)品服務(wù)與支持、服務(wù)承諾等請聯(lián)系公司客服人員。

手機聯(lián)系(微信同號)13016807879

在線(xiàn)QQ453484812


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